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Returns & Refunds

Returns

We understand that buying footwear over the internet means that you cannot try before you buy. As a result of this we offer a full 30 day money back guarantee.

Unfortunately, at this time we are unable to process exchanges unless the goods sent to you are incorrect to the item on the order paperwork. Items will need to be returned and a fresh order placed.

Our 30 day returns policy

Our policy offers a full money back guarantee. All we ask for in exchange is that you inform us as to why you do not require the shoes (by completing the 'Returns Form') and return the goods in their original packaging, unworn and in the condition they were posted to you within 30 days of your order date, to:

Pretty Heels
17 Mansfields Croft
Etwall
Derby
DE65 6NJ
United Kingdom

 

When returning item(s), you will be responsible for the cost of postage unless we agree the item is faulty or sent incorrectly.  We suggest proof of postage should also be obtained to protect against loss in transit.  

  • A small parcel (which all of our pairs of shoes are) 2nd class, not tracked is £2.85 Royal Mail 
  • £3.95 for 2nd class tracked Royal Mail.
Once received, checked and booked back in to our store a full refund of the purchase price of the items will be refunded to the payment method attached to the order.  Please note we do not refund shipping costs unless the item is faulty and/or sent incorrectly.
 

Refunds

It can usually take up to 5 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our store and processed.

Any refund due will be automatically issued to the payment method you used to place your original order. Please allow up to 10 working days for funds to appear in your account. This may vary by payment method issuer.